FAQ & Privacy Policy

Shipping & Orders

All orders take 1-5 business days to fulfill.

Free ground shipping for all domestic orders over $50.

All orders take 1-5 business days to fulfill.

Free international shipping on orders over $100.

Customer is responsible for any custom duties or taxes that may occur.

International orders are FINAL SALE.

Returns, Exchanges & Cancellations

At this time, we accept returns within 30 days of purchase for store credit if the unused item is returned in the same condition. Buyer is responsible for return shipping. Please ship your order back to us and include your order number in the package (printing your email receipt is easiest).

1972 Millington Sq.
Bel Air, MD, USA 21015

While we inspect every order before shipping & strive to provide the best in quality, we recognize that sometimes errors occur. We offer replacements at no extra cost to you for defective or mis-shipped items. Simply notify us at hello@folktailspets.com within 3 days of receiving the product to ensure we can promptly address your concerns. Returns not following this policy will only be accepted at our discretion.

We are unable to offer exchanges at this time, but do accept returns. If you need another size, simply return your item and purchase the new size or product needed.

We work as quickly as possible for our customers, so orders must be cancelled within one hour of placing.

If an order has been processed, cancellations cannot occur but you may follow our return policy.

While we make every effort to keep sufficient and accurate inventory, we may cancel orders for a refund in the event of the unavailability of an item.

Product Care

All of our products are made in-house and are handcrafted. We aim to create the highest quality products, but also celebrate the individuality of each piece.

Specific care and cleaning instructions can be found on each product page.

Product & Shipping Materials

Read about our Signature Materials, why we work with these materials, and our packaging choices here.

Contact Us

10 a.m. - 4 p.m. ET

Privacy Policy

Folktails is serious about protecting your data privacy and safety. We want to be completely transparent about how we use it. We also provide you with choices and rights regarding this data. When you shop online, we collect your data in a variety of ways, including what you choose to share with us. When you purchase on folktailspets.com, we will ask for the information necessary to collect payment, process & ship your order, and to communicate order status.

If you choose to create an account, we will create a profile containing your order history & stored addresses for easy access. All of your order history is stored within our system, so creating an account simply provides you with access to that information.

When you sign up for our email newsletter, we will ask for your email address. You can choose to stop receiving our emails at any time, by clicking “unsubscribe” at the bottom of any marketing email.

When you visit folktailspets.com, technical information is collected in order to protect your data and our website. We also use this information to improve your shopping experience, products and services, as well as collecting data used for delivery of remarketing and promotional offers You can choose to use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing and promotional offers.

We will never share or sell your information to anyone else.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website.